1. Why choose ITSU Robot Vacuum Cleaner?
ITSU Robot Vacuum Cleaner is equipped with smart mapping technology that enables it to navigate, track, and clean your home efficiently—ensuring a spotless, safe, and allergen-free environment at all times, all without requiring any effort on your part.
It is especially suitable for work-from-home professionals who value a clean, quiet environment that enhances focus and productivity with minimal distractions.
2. Is it possible to customise and set specific cleaning zones for the robot vacuum cleaner?
Yes. Cleaning zones can also be personalised, segmented, and restricted as no-go areas via ITSU App to ensure optimal efficiency while giving you uninterrupted space to work or carry out daily activities in the comfort of your home.
3. Would the robot vacuum cleaner pose any danger to my children and pets?
The robot vacuum cleaner is equipped with a soft-collision mechanism and anti-contact navigation sensors that allow it to detect and gently avoid obstacles, including children and pets.
These features ensure that the device moves safely and smoothly around your home without causing harm or disruption.
4. Will the robot vacuum cleaner fall off edges or stairs?
The robot vacuum cleaner is programmed with a cliff sensor that prevents it from falling off edges and stairs.
5. My robot vacuum cleaner suddenly stops working. What should I do?
Please refer to the user guide for troubleshooting, or contact our Servicing Team at servicing@itsu.world or 1-700-81-4878 for further assistance.
6. How do I care for my robot vacuum cleaner to ensure that it is in optimal condition?
Please refer to the user guide for information on the intended use.
Do not:
· Place it in high humidity areas;
· Place it outdoor or in areas with direct sunlight;
· Wet the charging port;
· Perform unauthorised modifications and repairs without obtaining permission from ITSU.
7. Does ITSU Robot Vacuum Cleaner come with warranty coverage?
Yes. The warranty period is one (1) year when you purchase the product from ITSU.
Damages caused by misuse, improper handling and unauthorised modifications and repairs are not covered.
Please note that the original receipt is required for all warranty repairs. For further assistance, please contact our Servicing Team at servicing@itsu.world or 1-700-81-4878.
