FAQ:
1. Why choose ITSU iNeo Neck Massager?
ITSU iNeo Neck Massager is engineered with 2 pairs of round kneading heads and 1 pair of long massage heads to target all muscle groups and trigger points for relief of stiffness, muscles knots and referred pain. It is a versatile massager that is suitable for use on all body areas.

2. I have a medical condition. Is it safe for me to use this product?
ITSU iNeo Neck Massager is not recommended for individuals with the following conditions:-
· Medical implants such as pacemaker;
· Heart diseases;
· Menstruating/pregnant;
· Scoliosis;
· Other medical conditions.

If you have any medical concerns, please consult your doctor before using this product.

3. Can I use the massage and heat function simultaneously?
Yes.

4. I am having trouble with the product. What should I do?
Please refer to the user manual for troubleshooting.
If the problem persists, please contact ITSU service centre at servicing@itsu.world or +6012-2183722 (text only).

5. How do I clean the product?
Gently wipe the product with a soft, slightly damp cloth. Do not allow any liquid to seep into the product. Avoid using harsh chemicals or cleaning agents.

6. How long is the warranty period?
The warranty period is one (1) year. Proof of purchase (original receipt) is required for all warranty repairs.