Terms & Conditions

www.itsu.world/my is a website (the “Website”) operated by ITSU World Sdn Bhd (Company registration number: 1137036-K) (the “Website Owner”). The Website Owner, including subsidiaries and affiliates (or “we” or “us” or “our”) provides the information contained on this Website or any of the pages comprising the Website to visitors (“Visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these Website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this Website. Please read this agreement carefully. By browsing, accessing or using this Website or by using any facilities or services made available through it or by transacting through or on it, you are agreeing to the terms and conditions that appear below (all of which are called the “Agreement”). This Agreement is made between you and us.

1. Website Availability

ITSU World may suspend the Website for any reason whatsoever, including but not limited to repairs, planned maintenance or upgrades, and shall not be liable to you for any such suspension.

ITSU World reserves the right to make any changes to the Website or to discontinue any aspect or feature of the Website without notice.

In the event that ITSU World, in its sole discretion, considers that you are making any illegal and/or unauthorised use of the Website, and/or your use of the Website is in breach of these Terms, ITSU World reserves the right to take any action that it deems necessary, including terminating without notice your use of the Website and, in the case of illegal use, instigating legal proceedings.

2. Your Status / Links To Other Websites

By placing an order to purchase products (Order) through the Website, you warrant that:

You are legally capable of entering into binding contracts;

You are at least 18 years old.

3. Credit Card Payment

In a credit card transaction, you must use your own credit card. We will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to “prove otherwise” shall be exclusively on the user.

4. Trademarks

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this Website are registered and unregistered trademarks of the Website Owner. Nothing contained on this Website should be construed as granting any licence or right to use any trademark without the prior written permission of the Website Owner.

5. External Links

You further agree not to use the Website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify us against any loss, liability, damage or expense of whatever nature which us or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the Website to send or post any such message or material.

6. Specific Use

You further agree not to use the Website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify us against any loss, liability, damage or expense of whatever nature which us or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the Website to send or post any such message or material.

7. Disclaimer Of Liability

The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

ITSU World strives to ensure that the Content and the Website are accurate and reliable. However, ITSU World does not warrant or guarantee as to the accuracy reliability of the Content and the Website including but not limited to information and material due to the occurrences of any inaccuracies or performance, completeness, suitability, timelines or errors. Any reliance on the Content and/or Website including use of any information and material at the Website shall be at your own risk. ITSU World makes no representations or warranties of any kind regarding the Website and the Content. It shall be your own responsibility to ensure that any information, material available through the website meet your specific requirements.


8. Website Users

The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Malaysia). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.

9. No Commercial Use

All contents of www.itsu.world/my are protected by copyright and owned by ITSU World Sdn Bhd. This Website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this site. You may not use this site, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site.

10. General

Entire Agreement – These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.

Alteration – The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

Conflict – Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Cession – The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

Severability – All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable – Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Malaysia without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the courts of Malaysia in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

Comments or Questions – If you have any questions, comments or concerns arising from the website or any other relevant terms and conditions, policies and notices contact us at onlinesales@itsu.world.

Refer our Privacy Policy for information concerning ITSU World’s collection and use of your personal information.

Privacy Policy

This Privacy Policy in accordance with the Personal Data Protection Act 2010 of Malaysia sets out how ITSU World Sdn Bhd and/or its group of companies (“ITSU World”) collects, uses and protects your personal information which you have provided to ITSU World.

This policy applies only to personal information collected through www.itsu.world/my, ITSU World mobile site or microsite, that expressly adopt, and display or link to this policy (collectively our “Website”), via our telephone support lines, or through our social media pages, such as Facebook, Instagram, et al. This Privacy Policy does not apply to the practices of any website, service, company or individual that ITSU World does not control, even if they link to or from ITSU World.

By “personal information” we mean your personal information (like name, home address, contact number and email address), and possibly descriptive information (like tastes and preferences) if coupled with your identifying information (“Personal Identifying Information”). We may refer to ITSU World as “we”, “us”, or “our” throughout this Privacy Policy.

What personal information is collected and how is it used?

  1. Information collected directly from you and others through this Website or online channel
    1. We collect personal information directly from you to do all the things typically associated with electronic and mobile commerce Websites. Examples of the information we collect include name, address, mobile phone number, email address, personal preferences, credit card number, purchase and ordering information, demographical information, and responses to survey questions.
    2. This information is collected at various places on our site: for instance, when you check out with your online order, or subscribe to email newsletters.
    3. We collect information about you and, if you provide it, we collect information about those you know. For example, we collect your gift recipient’s contact information to process your gift orders.
    4. We use this collected information to do things like:
      1. Process your online orders.
      2. Open a membership account.
      3. Personalize your online experience with content and offers that are tailored to your interests.
      4. Provide customer service, whether it’s responding to a request or following up on an order.
      5. Market our products and services (for instance, we may add you to our email or mailing list when you make an online purchase).
  1. Information we observe or collect through technology
    1. Navigational and location information
      1. When you visit this Website or an online channel where this policy is linked, we collect navigational information, such as browser type and version, service-provider identification, IP address, the site from which you came, and the site to which you navigate. Navigational information is largely anonymous in the sense that it doesn’t contain your name, address, phone number, email address or other information that directly identifies you. However, we may associate this navigational information with your personal information if you provide it. When collecting the IP address, we may also be able to determine location information such as city, state, country, a designated marketing area and the ISP being used. We will also collect the type of mobile device you are using when connecting to our mobile website so we can provide the mobile website version best suited for your device.
    2. Cookies and clear gifs
      1. To better understand what you do while on our site, we use a browser feature known as a cookie. A cookie is a small data file that’s stored by your web browser on your computer or device. It’s used to do things like see how you navigate our Website, and remember you and your online purchases when you return. This helps us improve our site, provide better customer care, tailor your online experience, and tailor offers to you based on your unique tastes, location and/or purchase history.
      2. We also use clear-gifs (also known as a Web beacon, pixel tags or Web bug) on our Website, mobile site, microsites, and social media pages and in our emails. A clear gif is a nearly invisible pixel-sized graphic image on a Web page, Web-based document or email message. It helps us do things like view the URL of the page on which the clear gif appears and the time our Web site or email in question is viewed. Clear gifs in emails help us confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized online experience.
      3. Overall, these technologies may be used to help us see which of our interactive experiences online users like most: for example, by keeping track of the number of times a video, widget or other media is accessed or embedded on social networking sites; and on which social networking sites it is embedded, based on inquiries that are sent to our Website.
      4. Cookies and clear gifs also allow us to associate your online navigational or transactional information with any personal information you provide or we otherwise collect (such as name, address, phone number, email address, and IP address). We’ll associate this information to deliver products and services to you; to improve our business; to transact business; and to market our products and services to you on this and other Web sites and through a variety of media like email, mobile advertising, and direct mail. As an example, we may use cookies to keep track of what you put into your shopping bag. That can help us contact you if your online session is disrupted in mid-purchase, resulting in an abandoned cart. We can also use this technology to determine whether you’d be interested in participating in special events, given your preferences. The end-result is a more personalized experience that’s tailored to your needs and tastes.

What information do we share with partners and third parties?

  1. We are committed to the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. Any personal information you provide will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists.
  2. However, we may disclose specific information about our Website visitors if we have a good-faith belief that it’s necessary or authorized under the law to protect our customers, the public, or our business.
  3. We use third party couriers to help with delivering goods. When we supply Personal Identifiable Information to these third parties, we require them to use it only for the function they are helping us with.

What choices do you have?

  1. We prefer to keep your personal information accurate and up-to-date. You may update or modify your billing and shipping related information, and other account information, by logging onto our sites.
  2. If you use our bulletin boards, post user comments regarding content available through www.itsu.world/my, ITSU World mobile site or microsite, our social media pages, or engage in similar activity, please remember that anything you post is publicly available. Portions of your user profile will also be available to other users of our websites.

How do we secure your information on our site?

During sessions in which you give us information such as credit card numbers, we encrypt your transmissions using SSL (“Secure Sockets Layer”), and other security technology. This guards against interception of the information while it is on the Internet. We keep the Personal Identifiable Information you provide on servers that are protected by firewalls and other technological means against intrusion or unauthorized access. They are located in a physically secure facility, however, there is no such thing as 100% security on the Internet. We rely on you to select passwords that cannot be guessed easily and to safeguard those passwords from disclosure.

Changes to this Privacy Policy

We may make changes to this Privacy Policy from time to time for any reason. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Identifiable Information, we will notify you via e-mail or by posting an announcement on our website. You will be bound by any changes to the Privacy Policy when you use ITSU World after receiving notice of such changes.

Warranty Policy

Warranty Claims

1. Warranty is not transferable.

2. This warranty is effective only if the product is purchased from ITSU.

3. Proof of purchase (Original Receipt) is required for all warranty repairs.

4. All implied warranties, including but not limited to those implied warranties of fitness and merchantability, are limited to the duration stated in the warranty policy.

5. Product warranties are valid within Malaysia only and exclude the following coverages:

  • Goods damaged by household pests and/or an act of God, including but not limited to fire and floods.
  • Damages caused by unauthorized repairs and/or tampering of the goods.
  • Using the wrong voltage output which caused electrical damage to the goods.
  • Normal wear and tear to the exterior and interior of the goods, cosmetic parts, leather or synthetic leather.
  • Accessories and attachments which do not belong to the massage unit.

6. Warranty is not effective to rental, business, commercial, institutional or other non-residential users.

7. All services covered by this warranty must be approved by ITSU and repaired by authorized technician only.

8. If replacement parts for defective materials are not available, ITSU reserves the right to make substitutions in lieu of repair or replacement.

Warranty of Leather Cover (for Sensei Inspire and Sensei Neo V3 models ONLY)

1. This leather warranty applies to outright purchases of Sensei Inspire and Sensei Neo V3 models and is valid for 5 years with a one-time replacement if the damage is due to natural wear and tear, and not a result of negligence, misuse, vandalism, or similar causes. Please note that it does not cover other massage chair models. Please note that it does not cover other massage chair models.

2. Please note that this leather warranty does not cover other massage chair models.

3. This warranty specifically pertains to the leather components, encompassing the front and back headrest, as well as the backrest. Other parts of the massage chair are not included in this warranty.


Extension of Warranty

1. In the absence of any ongoing promotions for outright purchases, you have the option to extend the 2-year warranty by paying an additional fee.

Terms & Conditions
1. For repairs under warranty, the warranty card or Original Sales Invoice must be shown at the time of service request.
2. For non-warranty product (s), the repair will commence only on approval of estimated repair fees by customer.
3. For non-warranty product(s), upfront charges (if applicable) shall be paid prior to service is carried out.
4. For non-warranty product(s), repairs may be taken up, subject to availability of spare parts.
5. Under no circumstances shall the set be retained by the company beyond a period of 90 days unclaimed from the date of repair completion notification or non-approval of estimated repair fee by the customer, the company is authorised to auction or dispose-off the set with prior notice.
6. No warranty or guarantee on spare part replaced shall be applicable, however, should a defect recur within 30 days after the repair is carried out, the charges shall be waived-off.
7. The company is not responsible for the accessories not recorded in this Repair Note.
8. Please produce the ORIGINAL. Repair Note upon collection of the product(s).
9. You have agreed for the company to collect, keep and use the information in this Repair note.
10. Products other than the Massage Chair (selected model) are entitled to 12 months warranty only.
11. All massage chair (selected model) are entitled to 24 months warranty.

Payment Options

Credit Cards

  1. We currently accept Visa and MasterCard.
  2. We do not accept AMEX as a payment method.
  3. Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid using abbreviations unless that is how your information appears on your statement.
  4. Contact your financial institution if you need the exact billing address associated with your credit card.
    For your security, ITSU may require you to enter your 3-digit card identification number (CVV/CVC) for Visa and MasterCard.
  5. ITSU provides safe and secure checkout by encrypting your credit card information using SSL. For more information about our secure checkout, read our Privacy Policy.

0% Easy Payment Plan (EPP)

  1. EPP is a repayment scheme that allows you to use your credit card to make a transaction and then repay the amount in instalments over the course of up to 36 months with 0% interest fee.
  2. EPP for ITSU online is applicable for HLB, HSBC, PBB and MBB credit cards (Visa & Mastercard) only.
  3. Debit cards are not eligible for EPP.
  4. A minimum purchase of RM500 in single bill is required to qualify for EPP.

Debit Cards

  1. When an order is submitted, the funds are put on hold and will be unavailable to you. Your order will only be secured when when a successful payment is made.
  2. Please note your credit or debit card will be charged in full at the time of order.

PayLater by Grab

  1. You must be an eligible PayLater user to use both PayLater Instalments and PayLater Postpaid.
  2. Once you’ve activated PayLater from Grab app, you’ll be entitled to both PayLater Instalments and PayLater Postpaid.
  3. PayLater Instalments is a payment method for you to split your bill into 4 interest-free monthly instalments. Your monthly instalments will be deducted automatically from your GrabPay balance or a linked card.
  4. PayLater Postpaid allows you to pay in full at the end of the following month.
  5. The maximum purchase amount that can be made with PayLater is RM4,000.

ShopBack (previously Hoolah)

  1. With ShopBack, the cost of your purchase is divided into 3 interest-free instalments. Your monthly instalments will be deducted automatically from your linked card.
  2. You must be a registered ShopBack user to use this feature.
  3. The maximum purchase amount that can be made with ShopBack is RM5,000.


  1. Atome automatically splits your bill into 3 equal payments. You’ll pay the first payment at the point of purchase. The next two payments will be spread 30 days apart. No interest or hidden charges.
  2. You must be a registered Atome App user to use this feature. During registration, you are required to provide your Full Name displayed on your Malaysia Identification card and upload a clear picture of your Malaysia Identification card. The last step will be linking a debit/credit card under your name to the Atome App.
  3. The maximum purchase amount that can be made with Atome is RM3,000 with debit card; RM6,000 with credit card.

Shipping & Returns

  1. Shipping Destinations
    1. We do not ship to PO boxes. Currently we do not ship to addresses outside Malaysia, though we hope to offer this in the future.
  2. Handling Process
    1. For medium and small sized items, orders are processed within 5 working days upon confirmed payment. Once your Order has been dispatched we will send you a Dispatch Notification email containing tracking information.
    2. For bulky items such as massage chairs and selected fitness equipment, orders are processed within 7-10 working days upon full payment received. Our logistic team will be in touch to schedule product delivery.
    3. We do not process orders on public holidays or weekends.
  3. Shipping Charges
    1. It is the customer’s responsibility to provide a accurate contact number and shipping address. Kindly make sure someone is available to receive the order and sign for acknowledgment of receipt.
    2. Bulky items delivery to all islands except Pulau Pinang (eg: Pulau Ketam, Pulau Langkawi, Pulau Pangkor, Pulau Redang etc) will incur extra shipping charges.
    3. For medium and small sized items, additional shipping charges will apply starting from 2nd delivery attempt.
    4. For bulky items such as massage chairs and selected fitness equipment, additional shipping charges will apply from 2nd delivery attempt. Additional charges will occur as well if reschedule request is made during/after delivery arrangement has been made.
    5. For purchases made via outlets, ITSU World is able to store unclaimed purchases up to 6 months only. From 6th month onwards, a RM200 monthly storage fee applies; OR the paid deposit/full payment will be forfeited.
  4. Shipping Privileges
    1. In general, we provide free shipping on all orders, except for selected scenario mentioned in Shipping Charges.
  5. Delivery Time
    1. As the registered courier is a third-party courier company, we are unable to control the delivery time. If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery. We will not be responsible for any delays in delivery which are beyond our control.
  6. Incorrect or Defective Items
    1. For returns, incorrect or defective items, case must be filed within 7 days from the date of receipt of product.
    2. For returns, the product(s) must be in its original package, along with accessories such as cables, storage bags, manuals, warranty cards, and gift vouchers. Our customer service will request for proof of purchase such as sales invoice number and receipt.
    3. All returns will be reviewed first. An evaluation will be conducted within 10 working days starting from the day we received your returned items and we reserve the right to perform remedies including:
      1. A refund to the bank account that you originally used to make your payment;
      2. 1 to 1 exchange (we will bear the cost of their return).
      3. Returned merchandise that fails the evaluation will be denied refund, or be sent back to you with additional delivery charges.
      4. This return policy does not apply to items that have been stated as NON-exchangeable and NON-refundable.
      5. We do not offer refund in case of change of mind or incorrect purchase.
      6. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.
  1. If you have any questions about this policy, please contact our Customer Service at 1700-81-4878.

ITSU Membership Program

  1. Membership & Eligibility
    1. The ITSU Membership Program (“Program”) is a free rewards program offered by ITSU World Sdn Bhd (“ITSU”) to its customers located in Malaysia. Membership in the Program (“Membership”) is limited to individuals only and is limited to one account per individual. You must be age 13 years or older and a legal resident of Malaysia to be eligible for Membership.
    2. When you order on the website, we automatically register you as a member. You can also be a member by making a purchase at any of our retail stores in Malaysia. By becoming a Member, you agree to be bound by these Terms and Conditions (“Terms”).
    3. Affiliates of ITSU (e.g. ITSU Hong Kong) may also have similar loyalty programs. Membership in the Program does not confer any rights or benefits in the program of any other ITSU affiliate.
  1. Membership Benefits; Earning and Redeeming ITSU Points
    1. Membership Benefits Generally
      1. All memberships enjoy a variety of benefits made available by ITSU in its sole discretion from time to time (“Benefits”). The type, timing and availability of any Benefits (including Rewards (as defined below), special offers, sweepstakes, one of a kind experiences, exclusive events and advance access to products) will be determined by ITSU in its sole discretion.
      2. ITSU Members will be able to accumulate points for every purchase made; they are able to save and access their purchase history; and are eligible for the warranty even if the member has lost the receipt or the warranty agreement. (Pursuant to our warranty policy).
      3. ITSU may, in its sole discretion, alter, limit, or modify the tier rules, regulations, benefits, eligibility for membership, or any other feature of a particular tier or may terminate a particular tier at any time in its sole discretion, without prior notice except as expressly set out in these Terms or required by applicable law.
    2. ITSU Points
      1. Under the Program, members will have 1 ITSU point credited to their Membership account for every Malaysian Ringgit (as applicable based on country of purchase) (a “ITSU Point”).
      2. We may offer bonus points events from time to time and in that circumstance the bonus points offer would apply. Separate terms and conditions will apply to each bonus points offer.
      3. You must provide your ITSU Membership registered e-mail address or phone number to have any ITSU Points credited to your ITSU Membership account.
      4. Any reference to “merchandise” or the value of merchandise in these Terms for purposes of collecting ITSU Points includes all ITSU products sold in ITSU retail stores, online at www.itsu.world/my (but only if you use your registered ITSU Membership email address for the order).
      5. As part of the Benefits of being a member, your ITSU Points may be redeemed for rewards made available by ITSU from time to time in its sole discretion (“Rewards”). You are eligible to redeem ITSU Points for a Reward if you have enough ITSU Points in your ITSU Membership for that specific Reward. The retail value of the Reward does not count toward ITSU’s free shipping threshold. Rewards can only be redeemed in store or, if redeemed online, only if shipped to addresses in Malaysia.
      6. ITSU Points themselves have no cash value and can only be redeemed for Rewards. ITSU may, in its sole discretion, allow ITSU Points to be redeemed for other benefits or items of merchandise from time to time. ITSU Points are never redeemable for cash, for gift cards or for e-gift certificates and ITSU Points cannot be used as payment for any in-store paid services.
    3. ITSU Points Cancellation
      1. All ITSU Points earned are converted from purchases. In the event of order cancellation / returns, ITSU Points will be deducted from your ITSU Membership account.
    4. ITSU Membership Profile Page
      1. Your ITSU Membership profile page is your destination for everything ITSU Membership related, including the Benefits associated with your membership; your current ITSU Point balance or ITSU Point activity; to redeem ITSU Points for Rewards and to redeem gifts or access other membership Benefits. Your Beauty Insider profile page can be accessed by logging into your online account at www.itsu.world/my
  1. Rewards
    1. Generally
      1. ITSU may offer Rewards from time to time and in its sole discretion. ITSU Members can browse Rewards and then redeem ITSU Points for Rewards. Rewards may vary but are typically products or vouchers.
      2. ITSU Points will be deducted at time of redemption. Rewards are subject to change, alteration, substitution, or termination by ITSU in its sole discretion at any time.
      3. All Rewards are non-transferable, have no cash value and cannot be sold, returned or exchanged for ITSU Points, cash, another product, gift card or e-gift certificate from ITSU. ITSU is not responsible for lost, stolen or damaged Rewards. You are solely responsible for any taxes incurred by you relating to the receipt of Rewards. Rewards can only be shipped to addresses in Malaysia.
    2. Redeeming a Reward
      1. Rewards available for redemption in store do not require a merchandise purchase. Always check the details on a Reward to confirm if it is eligible for free shipping.
      2. Due to the limited nature of the Rewards, we regret that we are unable to re-ship Rewards if they arrive damaged, if you received the wrong one or if one is missing from your order. In the event a Reward arrives damaged, you received the wrong one, or one is missing from your order, please contact ITSU customer service via email at servicing@itsu.world or visit the nearest ITSU retail outlet.
  1. Agreeing to ITSU’s Privacy Policy & Email
    1. ITSU values your privacy. By becoming a Member, you agree to be bound by ITSU’s Privacy Policy and our website’s Terms of Use. As explained in our privacy policies, we use, and retain the information we collect to, among other things, detect security incidents, and protect against malicious, deceptive, fraudulent, or illegal activity, including attempts to manipulate accumulated ITSU Points and benefits or to violate these Terms.
  1. Communications with ITSU; How to Opt Out
    1. By becoming a Member, you agree to receive advertising, marketing materials and other communications from
    2. If you do not wish to receive these communications, you can request that they be discontinued by emailing Customer Service at servicing@itsu.world.
  1. Changes, Termination and/or Removal From Program
    1. ITSU may, in its sole discretion, alter, limit, or modify the Program rules, regulations, benefits, Rewards, eligibility for Membership, or any other feature of the Program (including assigning any of its obligations to customers under the Program at any time to another person or entity, without recourse) or may terminate the Program any time at its sole discretion, by posting any such changes on the ITSU
    2. Your continued participation in the program following such changes constitutes your acceptance of the changes.
    3. ITSU reserves the right to exclude individuals from the Program or remove ITSU Points from a member’s account in its sole but reasonable discretion. In particular, any abuse, manipulation or “gaming” of the Program or its rules (as determined by ITSU), failure to follow any terms of the Program, any misrepresentation or any conduct detrimental to the interests of ITSU not otherwise protected by law may subject members to Membership revocation or deduction of ITSU Points obtained through these abusive or manipulative activities and will affect eligibility for further participation in the Program. Membership is non-transferable and Membership purchases must be made by the member. If your Membership is revoked or otherwise cancelled, any ITSU Points in your account will automatically expire. ITSU reserves the right to make changes to its Website and these Terms at any time. It is your responsibility to check or review these Terms from time to time to keep informed of any changes. By becoming a Member, you hereby agree to be bound by any such changed Terms.
  1. Limitation of Liability
    1. to the fullest extent permitted by law, ITSU will not be liable for any damages of any kind arising out of or in connection with your participation or membership in the program, including damages arising out of changes to or termination of the program. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. To the extent permitted by law, the limitations on ITSU’s liability set forth herein shall apply whether for breach or repudiation of contract, or whether in tort, civil liability by way of negligence, gross negligence, strict liability, or otherwise, even if advised of the possibility of such damage. By agreeing to these terms, you willingly agree that you have relinquished your right to seek these damages from ITSU and that this is a reasonable allocation of risk.

Trade-in Terms & Conditions

Customers can trade in their old massage chairs/sofa at a value specified by ITSU WORLD Sdn. Bhd.


This Campaign is open to all Malaysian and non-Malaysian residing in Malaysia, aged 18 years and above (as at Campaign start date), except the employees (and their immediate families) of ITSU WORLD Sdn. Bhd., their affiliates and/or related companies, distributors, retailers, advertising and Campaign agencies. In the event the consumer is below 18 years old, please seek consent from parent/guardian before participating in this Campaign. Participation by consumers under 18 years old will be deemed to be accompanied with consent by the parent/guardian.

The Customer must have obtained the massage chair by legal means and is not trading in lost or stolen products. In the circumstances that it is shown that the product was stolen or was not obtained by legal means, ITSU WORLD Sdn. Bhd. reserves the right to deliver the device and your personal details to the authorities.

General Terms and Conditions:

  1. To be eligible for the Trade-In Campaign, the customer acknowledges that their massage chair must be in good condition*.
  2. The Campaign is valid during the Campaign Period only and the customers must trade in their old massage chair at the time of purchasing the selected ITSU massage chair only.
  3. By participating in this Campaign, consumer fully and unconditionally agrees to and accepts the Terms and Conditions stated herein, ITSU WORLD Sdn. Bhd.
  4. ITSU WORLD Sdn. Bhd. shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for personal injury, which is suffered or sustained, as a result of participating in the Campaign.
  5. ITSU WORLD Sdn. Bhd. reserves the right to alter, extend or terminate the Campaign and amend the terms and conditions at any time without prior notice. In case of any disputes in connection with the Campaign, the decision shall be final.
  6. During the Campaign Period, ITSU WORLD may collect consumers information including personal information taken during the Campaign.
  7. By providing Customer’s personal data, Customer is indicating that he/she has read, understood and agreed that his/her personal data will be recorded, stored or otherwise processed in accordance to ITSU WORLD’s Privacy Policy.
  8. These Terms and Conditions are governed by the laws of Malaysia and disputes directly or indirectly arising from these Terms and Conditions and/or this offer shall be referred to the exclusive jurisdiction of the courts of Malaysia.