1. Is ITSU iLume Heating Eye Massager suitable for me?

ITSU iLume Heating Eye Massager is designed with 12 silicone vibrating nodes and 2 warming pads that target key acupoints around the eyes and temples, effectively boosting circulation and stimulating tear production to relieve dryness, tension, and fatigue.

Compact and lightweight, it is ideal for quick relief during extended screen time at the office, at home, or on the go.

2. Can I use this device with my glasses or contact lenses?

Please remove your glasses or contact lenses before use. 

3. Can I use this device if I feel unwell?

It is not advisable to use this device if you are experiencing the following:-

· Rehabilitating after eye surgery;

· Undergoing treatments on the eye;

· Fever, hypertension, high intraocular pressure, arteriosclerosis or cerebral thrombosis.

Please consult your doctor before use if you are experiencing the following:-

· Heart disease;

· Pregnancy;

· Other health concerns.

4. Is this device noisy when turned on?

Some sound is to be expected when the device is turned on due to the vibrating mechanism.

5. Can I use this device all day long?

It is recommended to use the device 1 to 2 times per day for optimal results. 

This device will automatically shut off after 10 minutes. It is not advisable to use this product continuously for a long period of time to prevent discomfort or fatigue in the massage area.

6. Can I use this device anywhere?

It is not advisable to use this device in humid, high temperature and high electromagnetic environments.

7. How long is the warranty period?

The warranty period is one (1) year. Proof of purchase (original receipt) is required for all warranty repairs.

8. What can I do if the device breaks down?

Please refer to the user guide for troubleshooting.

If the problem persists, please contact ITSU service centre at servicing@itsu.world or +6012-2183722 (text only).