Prime Nova

1. Why choose ITSU Prime Prime Nova?

ITSU Prime Nova delivers a deeply invigorating massage experience through its 12cm silicone spring protrusion rollers, emulating the warmth and precision of human touch, inspired by the masterful techniques of a Sensei.

It features six expertly curated auto-massage programs, including swing therapy that envelops you in comfort while helping your body restore its energy, gently guiding you into deeper, more restful sleep that enhances your overall well-being.

It is ideal for individuals with high-stress lifestyles and those who struggle to fall asleep.

2. Is ITSU Prime Nova suitable for me?

ITSU Prime Nova is suitable for healthy individuals above 12 years old.

This device is not recommended for individuals who are:

· Menstruating / pregnant;

· Suffering from heart diseases/back and spine issues / broken bones / malignant tumour / etc;

· Undergoing medical treatment;

· Prescribed complete rest.

If you have any medical concerns, please consult your doctor before use.

3. Can I massage my body all day long?

To avoid overheating the massage chair, please limit your use to 15 minutes per body part and 30 minutes per session.

4. Can I take a nap or sleep on the massage chair when it is turned on?

It is not recommended to nap or sleep on the massage chair when it is turned on.

5. Does ITSU Prime Nova generate sound when it is turned on?

Yes. The sound is mainly generated by massage motors, inflator pumps and friction between massage rollers and the fabric.

If the user load exceeds 100 kg, it is possible that a louder sound may be produced. Maximum body weight of user is 120kg. 

If you notice any abnormal sound that comes from your massage chair, please turn off the massage chair immediately and contact our Servicing Team at servicing@itsu.world or 1-700-81-4878 for further assistance.

6. I am having issues with the massage chair. What should I do?

You may refer to the user guide to troubleshoot the issue.

If the problem persists, please contact our Servicing Team at servicing@itsu.world or 1-700-81-4878 for further assistance.

7. How do I clean my massage chair?

Gently wipe the massage chair surface with a soft, slightly damp cloth dipped with mild detergent. Then, let it dry naturally.

It is not advisable to clean the massage chair with harsh chemicals and hair dryers.

Do not allow any liquid from seeping into the massage chair as it may damage the internal parts and cause injuries when in use.

8. How do I care for my massage chair to ensure that it is in optimal condition?

Please refer to the user guide for information on the intended use.

Do not:

· Place it in high humidity areas;

· Place it outdoor or in areas with direct sunlight;

· Perform unauthorised modifications and repairs without obtaining permission from ITSU.

9. Does ITSU Prime Nova come with warranty coverage?

Yes. The warranty period is two (2) years when you purchase the product from ITSU.

Damages caused by misuse, improper handling and unauthorised modifications and repairs are not covered.

Please note that the original receipt is required for all warranty repairs. For further assistance, please contact our Servicing Team at servicing@itsu.world or 1-700-81-4878.