WARRANTY CLAIMS

  • Warranty is not transferable.
  • This warranty is effective only if the product is purchased from ITSU.
  • Proof of purchase (Original Receipt) is required for all warranty repairs.
  • All implied warranties, including but not limited to these implied warranties of fitness and merchantability, are limited to the duration stated in the warranty policy.
  • Warranty Exclusions. The warranty does not cover damage, fault, failure or malfunction due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by ITSU, usage and /or storage and /or installation not in accordance with product instruction, normal wear and tear, act of God, fire, flood, war, act of violence or any similar occurrence.
  • Only broken or faulty parts are covered under warranty. Functional parts cannot be exchanged
  • Warranty does not cover accessories and attachments which do not belong to the massage unit.
  • Warranty is not effective to the rental, business, commercial, institutional or other non-residential users.
  • All services covered by this warranty must be approved by ITSU and repaired by an authorized technician only.
  • If replacement parts for defective materials are not available, ITSU reserves the right to make a substitution in lieu of repair or replacement.

Term and Condition

  • For repairs under warranty, the original invoice must be showed at the time-of-service request.
  • For non-warranty product (s), repair will commence only on approval of estimated repair fees by customer.
  • For non-warranty product(s), upfront charges (if applicable) shall be paid prior to service is carried out.
  • For non-warranty product(s), repairs may be taken up, subject to availability of spare parts.
  • Under no circumstances shall the set be retained by the company beyond a period of 90 days unclaimed from the date of repair completion notification or non-approval of estimated repair fee by the customer, the company is authorised to auction or dispose-off the set with prior notice.
  • ITSU  will provide free service if same defect occurs within 3 months from first date of collection of repaired products. This service warranty does not cover the replacement of new parts for different defect.
  • The company is not responsible for the accessories not recorded in this Repair Note.
  • Please produce the ORIGINAL. Repair Note upon collection of the product(s).
  • You have agreed for the company to collect, keep and use the information in this Repair note.
  • All the small item (included Foot massager, Aire Track, Aire Bike & Aire Swing) come with 12 months warranty only.
  • 5 years leather cover warranty only selected model (free 1 time replacement only for seat leather).